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Privacy Policy
This Privacy Policy explains how Cobber Casino generally collects, uses, stores and protects personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their data and marketing preferences.
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Information we may collect
Cobber Casino may handle information that identifies a player, relates to an account or is connected with the use of the website and casino services. The information collected depends on how a player interacts with the site, the services used and the checks that are required before or during account activity. Some information is provided directly by a player, while other information may be collected automatically when the website or services are used.
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Account and contact details
When an account is created or updated, the site may handle details such as a player’s name, date of birth, residential details, username, login information and contact details. It may also handle preferences, account settings, responsible gambling choices, communications and information supplied when a player contacts support. These details help operate the account, respond to questions, provide relevant notices and maintain accurate records.
Verification and identity information
To help confirm identity, eligibility and the safe use of an account, Cobber Casino may request verification information and supporting documents. This may include information from identity documents, proof of address, information about account ownership and other details needed for customer due diligence. Verification information may be reviewed to help prevent impersonation, account misuse, fraud, money laundering and other unlawful or prohibited activity.
Payment and transaction records
The site may handle information about deposits, withdrawals, gaming activity, account balances, payment attempts, transaction history and related payment references. Payment information may be processed through payment providers or other service providers. Where appropriate, payment details may be limited or tokenised by the provider rather than stored in full by the casino site. Transaction records help process account activity, resolve payment queries, manage security and meet record-keeping obligations.
Device, technical and usage information
When a player uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, time zone, pages visited, links selected, login events, error information and general information about how the site is used. This information helps with website operation, security, troubleshooting, performance, fraud prevention and service improvement.
How information is used
Personal information is used for clear and relevant purposes connected with providing a casino website and related services. Cobber Casino aims to collect and use information that is reasonably needed for those purposes. The main uses may include the following:
- Creating, maintaining and administering player accounts.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age, eligibility and account ownership.
- Carrying out security, anti-fraud, risk and financial crime checks.
- Monitoring activity to identify unusual, unauthorised or prohibited behaviour.
- Providing customer support, handling complaints and responding to requests.
- Sending service messages about accounts, transactions, security, changes or important notices.
- Personalising website settings and improving the performance, reliability and usability of the services.
- Understanding general website use through technical information, analytics and cookie technologies.
- Meeting legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations that apply to the services.
- Protecting the rights, property, safety and security of players, the website and relevant service providers.
- Sending marketing communications where permitted and where a player has provided consent or another lawful basis applies.
Some information may be combined with other account or technical information where this is reasonably necessary for one of these purposes. For example, device information and transaction patterns may be reviewed together to detect suspicious access or attempts to misuse an account. Such checks may affect the way an account or transaction is reviewed, but information is handled for security and compliance purposes rather than to make unnecessary decisions about players.
Sharing with service providers
Cobber Casino may provide relevant information to carefully selected providers that help operate the website and services. These providers may support payment processing, identity verification, fraud prevention, hosting, information technology, customer support, communications, analytics, security and website functionality. Providers should only receive information that is relevant to the service they perform and are expected to handle it securely and for authorised purposes.
Information may also be disclosed where necessary to comply with a legal requirement, respond to a lawful request, protect against fraud or other harm, investigate suspected misuse, enforce applicable terms or protect the safety and rights of players and others. Information is not intended to be used for unrelated purposes without a suitable basis or notice.
Cookies, security and retention
Cookies and similar technologies
Cobber Casino may use cookies and similar technologies to make the website work, remember settings, support account functions, understand website performance and help identify unusual activity. Some cookies are necessary for core functions, such as keeping a session active or supporting secure login. Other cookies may help with analytics, preferences or communications, depending on the features available on the site.
Players can manage or restrict cookies through the settings of their web browser. Browser controls may allow a player to block, delete or receive warnings about cookies. If necessary cookies are blocked, some account or website functions may not work as intended. Cookie settings may need to be changed again if a player uses a different browser or device.
Security measures
Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, authentication procedures, monitoring, staff guidance and security reviews. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use strong, unique login details, keep them confidential and contact support promptly if they suspect unauthorised access.
How long information is kept
Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, support, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. The length of retention can depend on the type of record and the reason it was collected.
When information is no longer required, it may be securely deleted, destroyed or anonymised. Information that has been anonymised so it can no longer reasonably identify a player may be retained for analytical, statistical or service improvement purposes.
Your privacy choices and data rights
Players may have rights and choices in relation to personal information held by Cobber Casino. These rights can depend on the circumstances, the type of information involved and any legal or operational requirements that apply. A request can be made by emailing support@cobbercasino.wtf. The request should explain what is needed and include enough information to help locate the relevant account.
Access to information
A player may ask for access to personal information held about them. Where appropriate, the response may include a description of the information, the purposes for which it is used and the types of parties that may receive it. Identity or account verification may be required before information is provided, so that personal data is not disclosed to the wrong person.
Correction of information
If information is inaccurate, incomplete or out of date, a player may ask for it to be corrected. Players should keep account details current where the website provides account management tools. Some information may need to be checked before it is changed, particularly where it relates to identity, payments, account ownership, security or legal records.
Deletion of information
A player may ask for personal information to be deleted or for an account to be closed. Deletion requests are considered in line with applicable requirements. Deletion may not be possible for every record, including information that must be retained for a period required by law, information needed to investigate or prevent fraud, or records required to establish, exercise or defend legal rights. Where information cannot be deleted, access or use may be restricted where appropriate.
Marketing preferences and consent
A player may withdraw consent to receive marketing communications at any time by emailing support@cobbercasino.wtf. A player may also use an unsubscribe option included in a marketing message where one is available. Withdrawing marketing consent does not normally affect essential service communications, such as account, security, transaction or important policy notices. It also does not change processing that is required for account administration, security or legal obligations.
Making a privacy request
Requests should be clear about the right being exercised and the account or information concerned. Additional details may be requested to confirm identity and protect account security. Requests are handled as soon as reasonably practicable, subject to verification, the nature of the request and any applicable legal restrictions. If a player is not satisfied with how a request has been handled, they may provide further information by emailing support@cobbercasino.wtf.
Changes to this policy
This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version will apply from the date it is made available on the website. Players should review this page from time to time, particularly before continuing to use the services after a material update.
